Terms and Conditions

Booking Terms & Conditions

Booking

Bookings may be done by e-mail, telephone or by posting the booking form to us. Bookings are not confirmed until we have received your deposit as specified below and until you have received a confirmation email from us at EIP Sailing Ltd.

If you are booking more than 4 months before the scheduled sailing:
– You will be asked to pay 10% deposit or £100 for less expensive sailings whichever is greater, within 5 days from sending your booking form.
– Further instalment of 50% of the fee will be due to be paid within 30 days from sending your booking form.
– Remainder of the fee will have to be paid within 60 days from sending your booking form.

If you are booking within 2-3 months away from the scheduled sailing:
– You will be asked to pay 30% deposit or £100 for less expensive sailings whichever is greater, within 5 days
from sending your booking form.
– Remainder 70% of the fee will have to be paid within 30 days from sending your booking form.

If you are booking last minute which is less than 1 month away from the scheduled sailing:
– You will be asked to pay the full amount within 5 days from sending your signed booking form. At this stage only full payment guarantees your place on board.

Account Details:

EIP Sailing Ltd, GBP Sterling acct for £ payments
Sort code 20-76-55, Account Number: 63015068
BIC: BARCGB22 IBAN: GB30 BARC 2076 5563 0150 68.

EIP Sailing Ltd, Euro Account acct for € payments
Sort code 20-76-55, Account Number: 77765533
BIC: BARCGB22 IBAN: GB75 BARC 2076 5577 7655 33.

You can also use PayPal by sending your payment to jdl@sailjdl.co.uk

Please ensure that you quote the trip you want to book and your name if the payment goes from somebody else’s bank account.

EIP Sailing Ltd is the owner of STS Jean de la Lune and the Company is registered in England and Wales No. 08918862, VAT 201 3316 75.

Once we’ve received each of your payments we will email you to confirm your payment.

If you have sent your money but haven’t received an email from us within a reasonable time allowing for your transfer please contact us immediately. Please ensure you have a confirmation email for each of your instalments.

On each confirmation email from us you will receive information about the date and amount due for your next instalment. On the day when this is due we will email you or TXT if you provide your mobile number but we will do it only once.

It is your responsibility to make your payments on time. If you are traveling or having difficulties with keeping the payment deadlines please contact us and we will be as accommodating as it will be possible in each individual case.

Cancellation Policy

If for any reason you have to cancel your booking, you have to do this in writing, not later than 30 days before the scheduled start of the sailing trip. We will refund all your fees paid but we reserve the right to keep the deposit. If a cancellation is made later than 30 days before the scheduled sailing we will not be able to refund your fee. You might be able to transfer your booking to another name – please ask for details for each trip as different vessels operate different policies.

If, due to unforeseen circumstances, we have to cancel the sailing trip, then unless an alternative date can be agreed, 100% of all fees will be refunded. We will not be liable for any additional expenses incurred.

Food & Accommodation

Depending on each individual ship or yacht and unless otherwise stated, all meals and non-alcoholic drinks including tea and coffee are provided on board. All other meals and drinks bought in visited ports, alcoholic drinks and snacks are at your own
expense. There is strictly no smoking below decks and you are asked if you do smoke, please use only designated areas and please to do so downwind for others!

It is your responsibility to let us know at the time of booking or not later than 30 days before the scheduled sailing date if you have a special diet or allergies. Please let us know if you have any special accommodation requirements. Accommodation is provided as stated for each sailing and we cannot guarantee double or single cabins unless you arrange them at the time of booking and we confirm with the captain that it is possible. In certain situations you might be asked to pay extra fee for this.

Weather

We will endeavour to complete all planned sailing trips as advertised but sometimes bad weather may command that certain destinations are not accessible. In these cases a suitable alternative may have to be sailed. We will endeavour to agree
any alternative route in advance however the Captain’s decision is final.

Insurance

Our vessel is insured against accidents and third party liabilities. We will not accept responsibility for the loss or damage to client’s personal property. If you travel with something valuable and are worried about it please leave it with the captain in a safe for the duration of your stay onboard. Clients are strongly advised to ensure that they have adequate insurance to cover personal injury and their own property.

Complaints procedure

In the unlikely event of you having a complaint about any aspect of the sailing trip please speak to your Captain or any senior staff on board in the first instance. He/she will endeavour to rectify any problems you may be having then and there. If the
problem is not resolved then please speak to us either by email or by calling our phone number.

EIP Sailing Ltd, Anchor House, 120 Chipstead Lane, Sevenoaks, Kent TN13 2AL,  jdl@sailjdl.co.uk